Wal-Mart: Shaping the Organizational Culture
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ICMR HOME | Case Studies Collection
Case Details:
Case Code : HROA011
Case Length : 12 pages
Period : 1962 - 2004
Pub Date : 2005
Teaching Note :Not Available
Organization : Wal-Mart
Retail ing
Countries : USA
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Excerpts
Sam Walton
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The core values of Wal-Mart had been shaped by Walton. Walton wrote in his autobiography,
"The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience. You love it when you visit a store that somehow exceeds your expectations, and you hate it when a store inconveniences you, or gives you a hard time, or pretends you're invisible."...
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Wal-Mart after Walton
By the time Walton died, Wal-Mart had grown into a large, high profile enterprise that could not stay away from the glare of the media. With a much wider geographical spread, Wal-Mart was a more powerful, influential enterprise than during Walton's times...
The Road Ahead
Wal-Mart had been a non union organization since its inception. In the early
2000s, the United Food & Commercial Workers (UFCW) union had stepped up its
long-standing attempts to organize Wal-Mart stores, with current campaigns in 45
locations...
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Exhibits
Exhibit 1
Exhibit 2: The Wal-Mart Cheer
Exhibit 3: Guiding Ethical Principles
Exhibit 4: Gifts and Gratuities
Exhibit 5: Financial Highlights
Exhibit 6: Financial Summary
Exhibit 7: Net Sales
Exhibit 8: Wal-Mart Store Segment
Exhibit 9: SAM's CLUB Segment
Exhibit 10: International Segment |
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